NCO EUROPE LIMITED
Company number 03122581 · Monitor this company
Executive summary
NCO Europe operates as a mid-tier, FCA-regulated BPO in a sector where scale and technology investment increasingly determine competitive viability. While the company has successfully transitioned away from pandemic-era contracts and maintains underlying revenue growth, its 3% EBITDA margin falls materially below sector norms of 5-15%, signalling structural cost challenges exacerbated by rising employment costs. The Alorica group ownership provides strategic backing, but sustained margin improvement and technology transformation will be critical to avoiding competitive marginalisation in an increasingly demanding market.
Shareholders' funds
£3,773
Balance sheet as at 2025-12-31
What it does
The principal activity of the company continued to be that of multi-lingual Business Process Outsourcing, conducting activities within a range of sectors.
The company's own description, from its latest filed accounts.
Overview
- Company type
- Private Limited Company
- Incorporated
- 1995-11-06
- Employees
- 449 (2025 accounts · was 488 in 2024)
- Registered office
- New City House, 57-63 Ringway, Preston, Lancs, PR1 1AF
- Postcode
- PR1 1AF
- Capital
- 153 GBP
- Accounts category
- Full
- Charges
- 0 outstanding
Accounts
- Last made up to
- 2025-12-31
- Next due by
- 2027-09-30
- Financial year end
- 31 December
Confirmation statement
- Last statement dated
- 2025-11-04
- Next due by
- 2026-11-18
Nature of business (SIC)
- 82200 Activities of call centres
Officers 2 current · 27 resigned
Public contracts won 1
£3,500,000,000 total awarded value where published.
Contains public sector information licensed under the Open Government Licence v3.0 (Contracts Finder).
Data protection registration
Registered with the ICO as a data protection fee payer — Z480943X (Tier 2), registered since 2002.
Information Commissioner's Office register of fee payers, licensed under the Open Government Licence.
Gender pay gap
2.1%
Women's median hourly pay below men's, 2025/26 · in the top quarter for parity
Contact details
- Website
- ncoeurope.com
- Phone
- 03300601473, 03300601494, 03300601500
We are the UK's leading customer service provider, from Contact Solutions to creating Payment Plans. We are here to help.
Previous company names
| Name | Date changed |
|---|---|
| RISK MANAGEMENT ALTERNATIVES INTERNATIONAL LIMITED | 2006-01-03 |
| UNITED CREDITORS' ALLIANCE INTERNATIONAL LIMITED | 2000-02-28 |
| UNITED CREDITORS' ALLIANCE EUROPE LIMITED | 1996-07-02 |
| EXPERIENCE LIMITED | 1995-11-15 |
Previous registered addresses 12
| Address | Changed on |
|---|---|
| NEW CITY HOUSE 57-63 RINGWAY, PRESTON, LANCS, PR1 1HJ, ENGLAND | 2013-11-08 |
| OLD DOCKS HOUSE, 90 WATERY LANE, ASHTON ON RIBBLE, PRESTON, LANCASHIRE, PR2 1AU | 2013-10-24 |
| MOUNT STREET, PRESTON, PR1 8GB | 1999-05-21 |
| 43 MOUNT STREET, PRESTON, PR1 8GB | 1999-05-21 |
| HULTON HOUSE, 161/166 FLEET STREET, LONDON, EC4A 2DY | 1997-10-07 |
| LTON HOUSE, 161/166 FLEET STREET, LONDON, EC4A 2DY | 1997-10-07 |
| 33/34 WINKLEY SQUARE, PRESTON, LANCASHIRE, PR1 3EL | 1996-08-29 |
| /34 WINKLEY SQUARE, PRESTON, LANCASHIRE, PR1 3EL | 1996-08-29 |
| LTON HOUSE, 161-166 FLEET STREET, LONDON, WC4A 2DY | 1996-02-18 |
| HULTON HOUSE, 161-166 FLEET STREET, LONDON, WC4A 2DY | 1996-02-18 |
| 8/90 FINCHLEY ROAD, LONDON. NW11 7UR. | 1996-02-07 |
| 788/90 FINCHLEY ROAD, LONDON. NW11 7UR. | 1996-02-07 |
Among its peers
2nd largest employer
of 724 similar companies in PR — measured against the wider sector, with 449 staff. 2nd oldest of its local peers.
The class of 1995
45%
of the 34,002 companies incorporated in 1995 are still active today; 52% have since been dissolved.
A fact about the year, not a forecast for this company.
Property in England & Wales 1 title
- Leasehold
- 1
- Most recent registration
- 2014-08-27
- Where
- Lancashire
| Title number | County | Tenure | Registered | Price paid |
|---|---|---|---|---|
| LAN155170 | Lancashire | Leasehold | 2014-08-27 | — |
For addresses and the authoritative register entry, use HM Land Registry's official search (£3 per title).
Information produced by HM Land Registry. © Crown copyright 2026. Dataset as at 2026-08.