WESTERN MORTGAGE SERVICES LIMITED
Company number 03191608 · Monitor this company
Executive summary
Western Mortgage Services Limited occupies a mid-tier position in the UK outsourced mortgage servicing market, operating within Capita plc's Regulated Services division. Its 2024 performance – a £14.9m operating loss on revenue of £35.2m – dramatically underperforms sector norms due to contract exits and intangible asset impairments, though even its prior-year margin of 3.3% fell well below the 8-12% typical of established BPO operators. The December 2024 announcement of the mortgage servicing business's disposal reflects Capita's portfolio rationalisation strategy and acknowledges that WMS lacks the scale to compete effectively against dominant players like Computershare and Link Group. The sale, expected to complete in Q2 2025, represents the most likely path to sustainable competitiveness for this operation.
Shareholders' funds
£75,724
Balance sheet as at 2025-12-31
What it does
The principal activity of the Company is the provision of debt management and recovery services, software and consultancy services to clients within the regulated financial services sector, and outsourced business support services to clients.
The company's own description, from its latest filed accounts.
Overview
- Company type
- Private Limited Company
- Incorporated
- 1996-04-26
- Employees
- 418 (2025 accounts · was 772 in 2024)
- Registered office
- First Floor, 2 Kingdom Street, Paddington, London, England, W2 6BD
- Postcode
- W2 6BD
- Capital
- 37,550,000 GBP
- Accounts category
- Full
- Charges
- 0 outstanding
Accounts
- Last made up to
- 2025-12-31
- Next due by
- 2027-09-30
- Financial year end
- 31 December
Confirmation statement
- Last statement dated
- 2026-03-31
- Next due by
- 2027-04-14
Nature of business (SIC)
- 96090 Other service activities not elsewhere classified
Officers 3 current · 63 resigned
Group structure
Controlled by CAPITA LIFE & PENSIONS REGULATED SERVICES LIMITED — since 2021-05-07
Controlled by CAPITA FINANCIAL SERVICES HOLDINGS LIMITED — since 2017-09-12
From persons-with-significant-control filings on the public register.
Gender pay gap
4%
Women's median hourly pay above men's, 2025/26 · around the middle of the pack for parity
Previous registered addresses 3
| Address | Changed on |
|---|---|
| 17 ROCHESTER ROW, LONDON, SW1P 1QT, ENGLAND | 2018-10-01 |
| THE MONEYCENTRE, DRAKE CIRCUS, PLYMOUTH DEVON, PL1 1QH | 2015-08-03 |
| CRWYS HOUSE, 33 CRWYS ROAD, CARDIFF, SOUTH GLAMORGAN CF2 4YF | 1996-05-02 |
Among its peers
Top 25%
by shareholders' funds, of 3,408 similar companies in W
3rd largest employer among its local peers (418 staff).
Among the oldest 25% of its local peers, trading since 1996.
Competitors London
This company ranks 696 among other service activities not elsewhere classified in London.
The class of 1996
40%
of the 1,013 companies in this sector incorporated in 1996 are still active today; 58% have since been dissolved.
A fact about the year, not a forecast for this company.