How do I request removal of my operational data?

This guide explains how to request the removal of your operational data from our systems. Operational data includes all information related to your use of our services, account details, and system-generated data.

What is Operational Data? Operational data includes:

• Account Information: Username, email address, password (encrypted), profile details
• Usage Data: Login history, search queries, page views, feature usage
• Preferences: Settings, notification preferences, saved searches
• Communication Records: Support tickets, emails, chat logs
• Technical Data: IP addresses, device information, cookies, session data
• Transaction History: Purchase records, subscription details, payment methods

Before You Submit a Request Please consider:

• Deleting operational data will permanently close your account
• You will lose access to all services and historical data
• Some data may be retained for legal compliance (we'll inform you of this)
• The process is irreversible once completed

How to Submit Your Request

1. Prepare Your Request:
   • Write a clear statement: "I request the removal of all my operational data"
   • Include your account email or username
   • Provide your full legal name
   • State your reason (optional but helpful)
2. Verify Your Identity:
   • Provide a copy of government-issued ID
   • Include proof of address (if account address differs from ID)
   • Answer security questions if requested
3. Submit via Secure Channel:
   • Email: [email protected] (encrypt if possible)
   • Post: Send to our registered address with "Confidential - Data Removal" marked

What Happens Next?

• Within 3 working days: You'll receive acknowledgment of your request
• Within 7 days: We'll verify your identity and may request additional information
• Within 30 days: We'll complete the removal and send confirmation
• For complex requests: We may extend by up to 60 additional days (we'll notify you)

Data We May Need to Retain Even after your request, we may legally need to keep:

• Financial records for 7 years (tax requirements)
• Legal correspondence and agreements
• Data subject to ongoing legal proceedings
• Anonymized data for statistical purposes
• Security logs for fraud prevention (limited period)

Alternative Options Instead of full deletion, you might consider:

• Account Deactivation: Suspend your account temporarily
• Data Minimization: Delete specific data types only
• Data Portability: Export your data before deletion

After Removal Once operational data is removed:

• Your account will be permanently closed
• You cannot recover any deleted information
• You'll need to create a new account for future use
• We'll retain a deletion record for compliance purposes

Need Help? Contact our Data Protection Team: Email: [email protected] Hours: Monday-Friday, 9 AM - 5 PM GMT

For general information about your rights, see our Data Removal Rights guide.